Wayfair.com
 

I have been looking for new furniture, but the long delivery times has steered me to Wayfair. Has anybody purchased from them and do they recommend this company. Any pros and cons would be much appreciated.

Depends.

Wide range of quality.

Do research before purchasing.

We’ve bought several pieces from Wayfair. I also know a handful of people who have bought from them as well, without any issues. I’ve assembled quite a few furniture pieces from them.

I’ve only encountered one damaged piece, and the return was easy.

Is price of item an indication of quality or manufacturer? Several years ago I purchased leather from White's and found the arms were only bonded leather and unfortunately the arms broke down leaving a perfectly good leather recliner. Paid top prices for it at White's.

We have purchased a few things from them and thought quality was ok

Have purchased 9 furniture items from wayfair. 2 tables and 2 cabinets. All had easy instructions, and looked better than what was available at Babette’s.plus 1/4 of the cost.

The bedroom set was exactly, the same as I could have bought in TV, saving $1,500. I did pay for set up which was $80

I would - but, I would check user reviews on the item first .

No issues. Reputable

Yes. Definitely read the reviews...

What pieces did you buy that you liked/didn’t like?

I have purchased and assembled over a dozen items from Wayfair. My succinct thoughts:

1. When I die and reincarnate, I want to be the guy in Vietnam that owns the styrofoam and styrene wrap factory. They pack that stuff very well, he's gotta be pretty well off;

2. Read the reviews, they are pretty reliable;

3. The Wayfair furniture is usually much nicer than Ikea, and usually easier to assemble;

4. RTFM. Follow the directions. Go slowly, look very carefully at the images. Sort out and count all the pieces and hardware prior to beginning assembly. Use your own hand tools, not the POS ones they include. Do not over-tighten things - hand tight only, Go slowly (was worth repeating). Some things take 10 minutes to assemble, some things take 3 hours. Did I say go slowly yet?;

5. Had one dining chair with a cracked leg. They could not replace it within a reasonable time period, so they found one at a competitor's site (Macy's) under a different name and they had me purchase it from Macy's and then reimbursed me the entire cost. Excellent customer service;

6. They usually have a sale (on now or just over) in May. They sometimes call it MayWay Sale. It is worth waiting for if you are not in a hurry;

7. Use your cell and photograph the box when it arrives, especially if it appears UPS or FedEx were a bit hard on the item. This is for just in case you find damage inside;

8. Re-Read #4. RTFM means Read The F-ing Manual.

Most anything you can buy from Wayfair, can be bought from Overstock.com or Amazon ... both of which have MUCH better return/customer service policies.

Everything I've ever bought from Wayfair, turned out to be a problem. Quality, Description, Delivery Dates .... it always seems to be something.

We purchased 4 barstools that were just fine. Split leather, instead of full grain leather, but the colors were exactly as pictured and the quality was better than average, especially considering the lower price than we had seen elsewhere...

But a platform bed for the guest bedroom came in wrong. I had already unpacked it and to re-pack it hand have it shipped back was going to be a pain.

It was the wrong color (but in the same color pallet as the bedding we chose). We ordered a navy blue padded headboard, but what we got was a slate gray headboard. So after a phone call and a significant discount, we decided to keep it.

So far, it's served us well...

I thought it meant Read The FULL Manual!
:a040::a040::a040::a040::a040:

Great customer service!

I had a problem with a kitchen table and chairs several months after purchase. Without even pushing, they offered to replace or refund. I chose replace with a better set. I didn't even have to disassemble it. The truck that delivered the new set, took the old one without me disassembling it.