Problem Resolved - Bad Contact Info
It turns out the Villages may have an agreement with GE concerning these warrantys. The number that was provided on the letter to call for service is incorrect (800 GE CARES). That is for everybody else apparently.
I was provided a different number (844.450.1814) and the outcome was much better this time.
I now have an appointment for this Thurs., so we do in fact have a two year warranty.
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