Quote:
Originally Posted by Tunesmith
I currently have AT&T for our talk/text/data. It looks like I could cut my bill in half by going with Spectrum Mobile (we already are using Spectrum for internet and streaming TV). However, on several 'review websites', the Spectrum service is rated extremely low.....often with over 95% of the reviews rating it a 1-out-of-5! If you have Spectrum Mobile service, could you respond with your opinion of the quality of talk/text/data performance, and the quality of customer service?
Thanks!
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I switched from Verizon to Spectrum 4 years ago. I have the by gig service for $14/line including voice, text, data. I have exceeded the gig limit when I do a 4 - 6 week road trip but that is my fault, they do have hot spots. But even when we exceed the gig, they are still less expensive then Verizon was. I have never had a loss of service. I would give customer service an A-. Most of the time they are excellent but occasionally have a hiccup but they have always followed up and corrected the issue. They are going though a process to try and combine their cable and mobile customer service and that will cause those hiccups but they will get it worked it out. I also have their triple play and also have been totally satisfied. Having a local office in Trailwinds is also a plus.