Report your experience to BMW corporate. They do care. I currently own two X5s, a 2017 50i and a 2023 M50i and have had them serviced at two separate dealers. The service managers have always been courteous and helpful. They want 10s on the reports customers send to BMW.
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"No one is more hated than he who speaks the truth." Plato
“To argue with a person who has renounced the use of reason is like administering medicine to the dead.” Thomas Paine
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