Quote:
Originally Posted by Rich Iwaszko
hi,
so I decided to take my used BMW into BMW of Ocala for a 30,000 mile service. It took 3 phone calls to make an appointment then their call back had the wrong date and time. I went in for a 7:30 appt. and was told they were all in a meeting. At 8:15 I sat with the service agent, he said it would be 3 to 3/12 hours. I said okay if thats what it is. 4 1/2 hours later the car came out, done, oil change, brake fluid, computer check, and the wash was partial. It may be me, but is this normal. BMW owners please chime in.
thanks
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Expensive but top notch service in every respect, quality of service and courtesy of staff. Bad part: normal service, like annual check up, takes about 2 hours with appointment. Currently their usual service area is under reconstruction and they warn customers when making appointments that it may take up to 4 hours.