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Originally Posted by vinricci
Terrible experience with Safelite. Contacted them about windshield replacement. Said they would order one. 3 weeks later they texted me a date and continued to text me daily to remind me how important it was to be on time. Finally on appointed day I arrived 15 minutes early and I’m to,d my windshield didn’t arrive. I said why was I texted so many times and they said those are automated and they have no control. So couldn’t you call me to cancel my appointment? Here’s the kicker! Our windshields arrive after we’re closed at night and we don’t know what came in until we come in in the morning. I said can’t you check the computer and was told their computer can’t access the delivery computer. That was it cancelled them and went with Community Collision In Leesburg. Had my car done in three days.
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I've had bad experience with Safellite too. If you call your insurance company they will most likely give you the phone number for Safelite Solutions which obviously is a subsidiary of Safelite Glass. I needed a replacement, not an epoxy patch, and they ordered it 3 times, each time was a problem. They kept me hanging for weeks and weeks. I finally asked Safelite Solutions for another glass company. They reluctantly agreed. Can't remember the name but they came out of Tampa within a week and replaced my side glass in my driveway. Windshields are usually covered in full, side or rear glass usually have a deductible. Turns out that the after market glass company that Safelite uses was out of stock of my window in the US and Saflite did not want to obtain an OEM part. They make less profit if they use OEM. So they kept stringing me along with "wrong part received", "part was damaged in shipment", "part was lost in transit", etc.
If your glass was tinted, you now have a second problem. Glass companies don't do tinting. Insurance companies will tell you the tint is not covered. THAT IS NOT TRUE. There is no exclusion in your policy that says tinted glass is not covered.
My experience: Stay away from Safelite. They lie to customers. Our friend had a better experience with windshield replacement but was coaxed into buying windshield wiper lifetime coverage. What's up with that? They got money out of her. Pure UPSELL.
Hope this helps.
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