Quote:
Originally Posted by Skip
I've had bad experience with Safellite too. If you call your insurance company they will most likely give you the phone number for Safelite Solutions which obviously is a subsidiary of Safelite Glass. I needed a replacement, not an epoxy patch, and they ordered it 3 times, each time was a problem. They kept me hanging for weeks and weeks. I finally asked Safelite Solutions for another glass company. They reluctantly agreed. Can't remember the name but they came out of Tampa within a week and replaced my side glass in my driveway. Windshields are usually covered in full, side or rear glass usually have a deductible. Turns out that the after market glass company that Safelite uses was out of stock of my window in the US and Saflite did not want to obtain an OEM part. They make less profit if they use OEM. So they kept stringing me along with "wrong part received", "part was damaged in shipment", "part was lost in transit", etc.
If your glass was tinted, you now have a second problem. Glass companies don't do tinting. Insurance companies will tell you the tint is not covered. THAT IS NOT TRUE. There is no exclusion in your policy that says tinted glass is not covered.
My experience: Stay away from Safelite. They lie to customers. Our friend had a better experience with windshield replacement but was coaxed into buying windshield wiper lifetime coverage. What's up with that? They got money out of her. Pure UPSELL.
Hope this helps.
Skip
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A lot of the window tinting is excessive and is illegal. Insurance policies will not pay for any repair or replacement of illegal equipment. So depending on the level of tinting, it may not be covered.