Sorry. We've heard some negative things about A/C companies. The ONLY one that got consistently positive reviews was Munn's. Our 20 YO AC unit died a few months back so we called and asked for a tech to come out and check it, possibly fix it. We were on Munn's "favored" list or some such (we had them out annually to check our unit) so a tech showed up about an hour after I had called. As I recall it was a Friday afternoon which was remarkable in itself. He spent a couple of hours working on it; verdict was a leak in a high pressure hose, which unfortunately was buried somewhere underground (probably under the patio). He could replace it but running all new hoses through the attic at a cost of $1700 and change. 30-day warranty on the work. We asked about total replacement, which he said came with a ten-year warranty plus two free visits during the first year, but that he wasn't a salesperson so couldn't say for sure. We expressed interest in talking to one, who called us just after the tech left and scheduled a meeting for the follwing morning.
At 9 AM sharp, Rosalee (a charming but knowledgeable and businesslike young lady) showed up. We showed her the offending unit, she walked around for a time checking panels, wires and such, and said that a completely new unit would cost us $8,500 including installation. We asked when. After a few phone calls to ascertain parts, tech availablity and such, she said Wednesday morning at 8 AM. We said great, and signed on the dotted line. Sure enough, the techs (2) showed up precisely as scheduled; however with the additional benefit of a brief bio on each tech that was emailed to us when we got the heads-up that they were on the way. After a few pleasantries they dove in and got to work. Apparently "total replacement" meant everything not embedded in concrete: furnace, wires, copper tubing, insulation, etc. etc. were soon piled in the driveway. Also included were new thermostat and humidistat. After testing everything out, they finished just before noon, and were off.
A few things: new unit is much larger than the old one was. First time I heard it run it sounded like a jet engine spooling up, and cooled things down quickly. The old one even at it's best seemed barely able to keep up. Interestingly, comparing my power and gas bills to the same period of the year before, I'm using significantly LESS of both, est. 20% less or thereabouts.
Time from check by 1st tech to completed installation: approx. 3.5 working days.
Oh--and the power company gave us a $500 rebate.
No complaints about Munn's.
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