Quote:
Originally Posted by bobeaston
My questions aren't about legitimacy. There's enough evidence in the emails and web pages to assure me the request is actually from Spectrum.
Read again, and you'll see my questions are about what they actually do.
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You should absolutely call them. If they have indeed identified an issue, they can tell you what that issue is and what they need to do. If they tell you that there is no issue, then this an attempt to get a salesman in your house.