Quote:
Originally Posted by bobeaston
My questions aren't about legitimacy. There's enough evidence in the emails and web pages to assure me the request is actually from Spectrum.
Read again, and you'll see my questions are about what they actually do.
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I think you need to take another look. For no reason would they ever have to do that. All equipment is backwards compatible, also any email can look like it's real and not be. This is why you call Spectrum. In my 48 years of IT cyber security I find that most people have no idea what to look for and how to truly figure out if it's real or not.
When you call them - IF it's real they will tell you exactly what they intend to do. otherwise you wasted a post!