Quote:
Originally Posted by mflasch
T&D used to provide weekly maintenance and repairs if needed for our swimming pool. Unfortunately, that division of the company was acquired by Patriot Pool & Spa and things started to deteriorate. Missed weekly maintenance, erroneous billings, dead landscaping due to mishandling of pool chemicals and a revolving door as far as what technician actually showed up were all indicators that T&D's sale to Patriot was a disaster for it's customers.
There are many other pool companies to choose from and I would recommend checking them out and avoiding Patriot Pool & Spa.
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I had the exact same experience. Patriot missed 3 weeks in a row and blamed it on a lack of staff. Asked for a refund and got a promise of service credit...which they promptly didn't show up for either. Its been 9 months and dumping Patriot was the best thing for me and the pool.....