Call the credit card vendor you used to pay for the computer and dispute the charge. Hopefully you saved the return shipping documentation.
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Originally Posted by BowlTurner
I was prime member for 10 years. Their delivery service has slipped considerably since I joined - you can't rely on them delivering when they say they will. But that's a detail. I recently ordered a $1,700 computer from them. It arrived and I sent it back via UPS using Amazon's instructions. For a month I didn't get a refund and frequent checks to my account website indicated the return was in process. I started calling Amazon customer service and was told the credit was in process and I should wait 5-7 business days. This happened repeatedly. Long story short, I never did get my credit. So, don't buy anything from Amazon unless you are willing to lose the money. I have filed claims with the BBB, FTC and Amazon legal. So far, nothing.
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