Recently called OptimRx to see if they could provide me with a specific generic brand. Although they could not guarantee which generic I would receive, the associate was friendly & very helpful. She informed me that Rx was free from Optum or from a local pharmacy, and recommended that I call around locally to see if one of the stores carried my brand. It was the preferred brand at CVS, and I received a 3 month supply from the store down the street. It would have been easier for the person on the phone to say no & then brush me off. Although Optimum did not fill my Rx, I was impressed by their customer service.
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