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Old 09-29-2024, 01:56 PM
FredMitchell FredMitchell is offline
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Quote:
Originally Posted by retiredguy123 View Post
They should say "unwilling" not "unable".
Using "unable" is one example of a classic "hands tied" conflict strategy. It is used to make it useless to argue with the representative. Other variations, "company policy", etc.

So, grammatically, you are correct. Strategically, they know what they are doing.