Talk of The Villages Florida - View Single Post - Problem With Quantum Fiber Internet
Thread: Problem With Quantum Fiber Internet
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Old 11-24-2024, 08:50 AM
Lisuccia Lisuccia is offline
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Originally Posted by jrref View Post
Quantum Fiber recently has been having a problem where download speeds are correct but upload speed are not and sometimes intermittent, and they are not fixing it. For example, if you are subscribed for 1Gbs service you should see up to 940Mbs download and 940Mbs upload speeds or something close to that when hard wired. If using wifi with an iPhone the speeds will be less but in the ballpark. If you have the 500Mbs service you should also see bi-directional speeds, up to 500Mbs.

The problem is the upload speeds Quantum is providing is around 50Mbs, which is totally wrong. This started happening about 2 weeks ago to residents subscribed to Quantum Fiber in Osceola Hills and may be happening in other areas around the Villages. Techs have been out and nothing is wrong with the customer's equipment or connections. Apparently they have a problem in their network and because the download speeds are normal, no one knows that the upload speeds being privided are not. So you are paying for a service that you are not getting.

All this said, to see if you are effected, check your connection by using this speed test Speedtest by Ookla - The Global Broadband Speed Test and use the CentryLink Orlando server. If you are getting very slow upload speeds then call Quantum Fiber on 833-250-6306 and complain. If we don't complain I fear they will never fix this problem.

I've had Quantum Fiber for over three years and never had a problem but this issue is totally unacceptable because they are not providing the service that they are advertising and we are paying for. If you can reply to this thread after you do a speed test, we will be able to see how wide spread or not this problem is and see what options we have to get Quantum Fiber to correct the problem.
I live in the Village of St. James. My speeds are as follows downloads/uploads: Server in Jacksonville, since my VPN connects to Jacksonville, 120.45/116.56 - Gainesville, 220.45/147.51 - Orlando, 135.09/111.68. I did this test on my laptop. I pay for 500Mbps.