Problem With Quantum Fiber Internet
 

Quantum Fiber recently has been having a problem where download speeds are correct but upload speed are not and sometimes intermittent, and they are not fixing it. For example, if you are subscribed for 1Gbs service you should see up to 940Mbs download and 940Mbs upload speeds or something close to that when hard wired. If using wifi with an iPhone the speeds will be less but in the ballpark. If you have the 500Mbs service you should also see bi-directional speeds, up to 500Mbs.

The problem is the upload speeds Quantum is providing is around 50Mbs, which is totally wrong. This started happening about 2 weeks ago to residents subscribed to Quantum Fiber in Osceola Hills and may be happening in other areas around the Villages. Techs have been out and nothing is wrong with the customer's equipment or connections. Apparently they have a problem in their network and because the download speeds are normal, no one knows that the upload speeds being privided are not. So you are paying for a service that you are not getting.

All this said, to see if you are effected, check your connection by using this speed test Speedtest by Ookla - The Global Broadband Speed Test and use the CentryLink Orlando server. If you are getting very slow upload speeds then call Quantum Fiber on 833-250-6306 and complain. If we don't complain I fear they will never fix this problem.

I've had Quantum Fiber for over three years and never had a problem but this issue is totally unacceptable because they are not providing the service that they are advertising and we are paying for. If you can reply to this thread after you do a speed test, we will be able to see how wide spread or not this problem is and see what options we have to get Quantum Fiber to correct the problem.

I have 500 service and have just about that at my modem both ways. But each of my devices are less and vary by device, which is normal due to numbers of devices connected, and age of the device. I see no problem in my service.

Please tell us what Village you are in.

I would hazard to guess, unless you are a gamer, 98% of the folks do not care about upload speeds. 940mb is way more than needed for streaming. The providers (Quantum, Comcast, Spectrum, etc.) has convinced us we need these speeds. We don’t…

Somewhat true but if you backup your computers to the cloud or work from home or do video conferencing with the family via facetime, zoom or any other service then faster upload speeds are better.

You may not need them, but if you are paying for them then they should provide them

All of my providers over the years have advertised an upload speed considerably less than the download speed, but if Quantum says 940/940 then that should be what you get

We have Spectrum not Quantum, but that speed test was an interesting link, 686/23, abysmal upload speed.

Yep, and a majority can do with a minimal plan since I doubt most are streaming multiple devices and doing zoom calls. If it were me I would call Quantum and tell them you want to go to a cheaper plan vs. complaining to them about what you have now (use that as the reason as you might get further).

I had a similar issue. The problem was that my account was configured incorrectly. It took a visit buy a tech to my house, and his perseverance on the phone with back office personnel to fix my account.

But the point is we should be getting the speeds they publish and we pay for.

I am new to the villages and have centric fiber here is shady brook. It is 1gb service. I am thrilled that I am actually measuring 600 mb/s down load speed and 400 mb/s upload speed.

I’ve always imagined the advertised speed is the maximum if nobody else in the neighborhood is on.

The incredible thing about the villages internet is how cheap it is. $65/mo…. I mean really. Almost Everywhere else in the universe high speed internet is $150 to $200/month….or more.

I’m sure like everyone here I’ve had many different high speed internet services in the past. I’ve always found cable based internet has much lower upload speed than download speed. But it is surprising to hear about a fiber based system with such a big ratio. They have so much more bandwidth.

Unless you're running a server or are a heavy gamer, the upload speeds should never be an issue. Also, the Gb service is for the fiber itself, and hardwired connections. Wifi has its own limitations.

My upload speeds are always faster than my download speeds by a little bit. I've had Quantum for several years now, very few issues. You do know that speeds calculated can be affected by both the speedtest you run and the server you select? If there are issues with the infrastructure at the server end or anywhere in the path to the server it will affect what your speeds are. I always use at least two speedtest apps to compare. This eliminates both the app and the specific server. Fast.com is my normal go to site for testing.

Just used my I phone 12 to test, 38.3 up & 16.8 down. We're in Glenbrook & service is for 500. Had no problem watching football last night. Will check with
Quantum fiber about the problem.

I live in the Village of St. James. My speeds are as follows downloads/uploads: Server in Jacksonville, since my VPN connects to Jacksonville, 120.45/116.56 - Gainesville, 220.45/147.51 - Orlando, 135.09/111.68. I did this test on my laptop. I pay for 500Mbps.