Quote:
Originally Posted by dewilson58
Agree............Crazy..............The policy is the crazy thing.
Let the customer keep the item and give them a full refund.
(had this done on Amazon)
Saves everyone time and money.
Just have systems to watch for abuses.
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Oh yeah - that'd be great. Once or twice a year (so it wouldn't be flagged as "abuse") everyone would buy some really nice garment, or maybe a 12-pack of socks or something - and then return them, be told to keep them, and get their money back.
If that was the policy, there would be a LOT of abuse. In fact I worked for a store (Party City) where a shopper would hit all four Party Cities in the area when it was time to host an event. She'd buy a bunch of wearable stuff (costumes mostly in the color section) use it, then return it and say it was defective or didn't fit, and wanted her money back. She said that since it was used, obviously we couldn't re-sell it, so she wanted to keep the items.
Her total returns over the 4-store area came to over $300, and she tried to pull this at least once every 2 months. Different times of the day, different days of the week, in an attempt to fool managers and counter people who hadn't encountered her before.
We eventually kicked her out, wouldn't allow her to buy anything else, and had a photo of her under the counter and in the office. If she tried ANYTHING other than walking by we were to call the police and have her trespassed.