Quote:
Originally Posted by Topgun 1776
Good morning all!
A few weeks ago, I posted about a billing issue with Xfinity internet. I'm happy to say it is now resolved and removed from my credit! Many of you gave great suggestions, etc. Thank you!
To all that have issues with Xfinity incorrect billing or bad charges that no one else can resolve - contact the Better Business
Bureau online! I filed a complaint (including all attachments) and within 24 hrs and "Executive Customer Relations Professional" contacted me personally. Another 24 hrs later, my issue was resolved! Done and done!!!
So, when customer service, managers, chat groups don't work...get all of your ducks in a row and contact the BBB!
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Xfinity is horrible to deal with. A few years back we had their service and when we moved we switched to Sprctrum. Xfinity kept billing us and even sent it to a collection service. I had documented everything and refused to pay. I told the collections service that I would go to court and let a Judge determine. They dropped their claim. All the hassle over $65 or so. It was the principle of things not the money!