Quote:
Originally Posted by Sandy and Ed
“ Also, I would never do business with Xfinity on the phone, always in person.”
Since most phone calls nowadays are to offshore call centers or to work from home part time employees who simply record information to the computer, I’d agree a trip to the local store a better option
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I could be wrong, but I think some calls are even handled by non-Xfinity employees, who work on a commission basis as independent contractors.
But, if Xfinity told me that they were waiving a contractual termination fee, I would want to hear that in-person, get the name of the person, and get it in writing. I certainly would not rely on a verbal statement over the phone.