Quote:
Originally Posted by Topgun 1776
Good morning all!
A few weeks ago, I posted about a billing issue with Xfinity internet. I'm happy to say it is now resolved and removed from my credit! Many of you gave great suggestions, etc. Thank you!
To all that have issues with Xfinity incorrect billing or bad charges that no one else can resolve - contact the Better Business
Bureau online! I filed a complaint (including all attachments) and within 24 hrs and "Executive Customer Relations Professional" contacted me personally. Another 24 hrs later, my issue was resolved! Done and done!!!
So, when customer service, managers, chat groups don't work...get all of your ducks in a row and contact the BBB!
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We have had Xfinity for 3 months now and NOT impressed with their service. In our home state we used Spectrum with same service and never had an issue. The Xfinity setup was scheduled ahead of us moving due to our job requirements but unfortunately, we were without internet service for 3 days and not able to work! Even after initial setup there were disruptions in service, and it was a long-drawn-out process to get them to address the issue. Service was better at first but not long afterwards we are having issues again with lags and drops. Needless to say, we are switching to Spectrum!
Wonder if BBB could help with a medical bill from a year ago. The bill was paid and now medical facility is billing us again saying the insurance took the payment back after a year really? Not sure which agency to start with... insurance company (have since switched to another insurance) or NC State insurance?