[Laurawilcox]

We have had Comcast/Xfinity hell week. It started in the closest store in Lady Lake. 2 hour wait. Others were slamming down their routers cancelling service because they could not get resolution over the phone, increase rates to the odd conversation with a college girl being added to her family mobile service. The agent saying the only young person he has ever dealt with.

Our $50 internet had gone up to $120 for the same simple service in 2 1/2 years. We cannot get the other less expensive services in our area yet, DeLuna, so we went with Now internet from Comcast. They have to cancel your traditional service and then sign you up. Typically meaning no service for about 3 days. Because we had someone offer to help, we went with the $30 100MB no contract. They set the new router up for us and offered a $110 home visit. The store employees know almost nothing about the product.

None of the set up worked so we were on our own. Turns out we found in the following days it is their self-service, chat only offering. The phone folk kept hanging up on us saying it was prepaid and self service, though ours isn’t. After a full week we have most things running well, during the floundering stage we received 32 text messages that to renew traditional service we would be charged $232 a month, that we were still being charged the $120 and our Now service was basically lightly supported. We went through 8 agents for hours and 3 billing calls. At the end one agent sent us a tech who was wonderful and really tried to help. (They couldn’t tell us if he was free or $110, so waiting for bill). We are 80 percent there, primary LG TV goes out once a night, but we will put up with that.

Hoping for Costco, Trader Joe’s, a monorail to Disney and a cheaper option coming our way soon!