Quote:
Originally Posted by Laurawilcox
We have had Comcast/Xfinity hell week. It started in the closest store in Lady Lake. 2 hour wait. Others were slamming down their routers cancelling service because they could not get resolution over the phone, increase rates to the odd conversation with a college girl being added to her family mobile service. The agent saying the only young person he has ever dealt with.
Our $50 internet had gone up to $120 for the same simple service in 2 1/2 years. We cannot get the other less expensive services in our area yet, DeLuna, so we went with Now internet from Comcast. They have to cancel your traditional service and then sign you up. Typically meaning no service for about 3 days. Because we had someone offer to help, we went with the $30 100MB no contract. They set the new router up for us and offered a $110 home visit. The store employees know almost nothing about the product.
None of the set up worked so we were on our own. Turns out we found in the following days it is their self-service, chat only offering. The phone folk kept hanging up on us saying it was prepaid and self service, though ours isn’t. After a full week we have most things running well, during the floundering stage we received 32 text messages that to renew traditional service we would be charged $232 a month, that we were still being charged the $120 and our Now service was basically lightly supported. We went through 8 agents for hours and 3 billing calls. At the end one agent sent us a tech who was wonderful and really tried to help. (They couldn’t tell us if he was free or $110, so waiting for bill). We are 80 percent there, primary LG TV goes out once a night, but we will put up with that.
Hoping for Costco, Trader Joe’s, a monorail to Disney and a cheaper option coming our way soon!
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Wow what a story!
What's interesting, Quantum Fiber was installed in Villages north of Rt.44 and in Fenney and DeSoto. After that, the Villages of ChittyChatty, Bradford, Richmond, etc., only had Xfinity and Spectrum, no fiber. Centric Fiber was then available in the newer builds further south includding Middleton and from what I understand in all of the new Villages.
So why was fiber not installed in the areas of Richmond, Bradford, ChittyChatty, etc.?
Was an "agreement" made by the developer and the cable companies to keep the fiber companies out of these areas? Did Quantum and Centric drop the ball?
I do know some areas like Bonita Villas got Quantum fiber many years after their builds but I believe it was just a matter of branching off of existing fiber infrastructure. I don't think areas like Richmond, DeLuna, etc, are going to get fiber installed at this point because the cost would probably be too high unless there is existging fiber infrastructure near by.
It's unfortunate becasue all Villagers in this day and age should have a choice of internet providers.