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Originally Posted by PersonOfInterest
Why do companies have representatives that deal with customers that are difficult to understand because of heavy accents or poor pronunciation skills of the English language? I often reach customer service representatives that I cannot understand and have a very difficult time dealing with these individuals. In other cases, there are many companies where you get trapped in an automated or speech recognition system and cannot speak to a human representative. Do you think with the advent of new AI systems that this will improve or will it worsen? My hope is that the AI will at least speak in an understandable, well pronounced English language.
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I encountered this yesterday when I called Comcast. I apparently went over my usage allotment. I wanted to know where so I could cut back(have not done this in ten years). I got caught in the loop, of "do you want to speak to someone, can I send you a link?" I repeatedly said "no" and it continued. When I finally got a real person, with an accent, I could not understand her other than she wanted to sell me more data instead of telling me how I could cut back. I finally hung up.