I've used Bill Bryan Kia in Leesburg for several years and have never had a complaint. I use the express service twice a year and they do a great job in a reasonably short time, including a car wash. Have I been lucky or maybe I am not seeing a problem? I have never had to wait an hour for my service and if I did need to be somewhere, they would offer a free shuttle even all the way to our home in Northern part of the Villages. Actually, their service has been the best of ANY dealership I have done business with in the last 60 years of operating an automobile. Lucky, Blessed or just not as entitled as some? Maybe it would help me understand, IF one would explain in detail WHY they are so disgruntled with the service they received.
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