Quote:
Originally Posted by Janie123
I have been a CenturyLink customer both here and in Colorado. I just switched to Quantum as the service tech who replaced my fiber line (pool contractor broke it multiple times) said all the equipment they carry is for Quantum and if I had a CenturyLink outage due to equipment breaking, it might take weeks to replace.
As for speeds, I just checked on my iPad wireless and got 650 download and 200 upload. I do have issues with their support all outsourced to India.
I just helped my 85+ yo neighbor leave Xfinity as she was paying well over $250 per month for TV, Internet and a landline. I saved her over $100 per month. $40 more if she bites the bullet and drops the landline. Took some time for her to get past no channels but I put her favorite stations to the top of her guide and she rarely has a problem.
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This is a good story. Thanks for sharing it.
But just FYI,
almost all corporations have outsourced their call centers. One reason is cost but another is having call centers in different time zones so you can call almost any time day or night. I'm not saying I agree, but this is the way it is and it's not going to change. And just because a specific company has all US call centers doesn't mean its automatically good. Yes, it's easier to understand the agent but they might not be very competant. Overall, Quantum's support is actually very good and they have a great web site where you can do a lot of stuff that you would normally need to call about. The few times I've had to call if I couldn't understand the agent, I would hang up and call back in. Some have told me they tell the agent they are having trouble and they will transfer you to another agent or supervisor.