Quote:
Originally Posted by midiwiz
I loved Quantum for 3 years it was perfect, and then it went down and due to a recent event we needed to have internet for a medical emergency reason. They didn't care - they got cancelled. so now I suffer with spectrum
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That's unfortunate. I understand for some, internet is critical for work or medical or other reasons. In working with Quantum, they are usually pretty quick to send out a tech but if anything else is wrong, it can take a while to fix. When I worked for Verizon, we were regulated by the Public Service Commission and other govt. agencies so if there was a medical or other critical issue, we would respond the same day and it would be a priority.
What I'm curious about is, did Spectrum give you any assurance that they would maintain a high level of service given your situation?
Also, at a high level can you tell us what the problem was with Quantum that took too long to fix.
Just curious to learn what happened and for other's is there any company that will respond quickly for these types of customers these days?