Quote:
Originally Posted by jrref
That's unfortunate. I understand for some, internet is critical for work or medical or other reasons. In working with Quantum, they are usually pretty quick to send out a tech but if anything else is wrong, it can take a while to fix. When I worked for Verizon, we were regulated by the Public Service Commission and other govt. agencies so if there was a medical or other critical issue, we would respond the same day and it would be a priority.
What I'm curious about is, did Spectrum give you any assurance that they would maintain a high level of service given your situation?
Also, at a high level can you tell us what the problem was with Quantum that took too long to fix.
Just curious to learn what happened and for other's is there any company that will respond quickly for these types of customers these days?
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at about 9:37am the service just stopped, no reasons, they kept on blaming my equipment, wich it wasn't it was their problem outside this house. I escalated it 3 times and it was still a 2-3 day wait. So I called around and spectrum was the first to not only sign me up but be there in a few hours to switch the fiber to coax, and yes they showed up.
With that said I much more prefer they way it way but if this is going to be the 'new millennial' version of 'lack of support' then I'll love with spectrum as when I calli actually get an american human.
at a deeper level the issue was pretty easy - they had a line break and couldn't see it. I kept on telling them what it was but alas someone with 49 years in all levels of IT has no clue what they are talking about ..... go figure