Quote:
Originally Posted by Arctic Fox
The monthly charge for the slowest internet has just gone up to $48 (it was $30 last year) so I looked for a better deal.
They are offering "Now" for $30 a month, no contract, so I decided that would work for me.
I tried switching on-line but ended up going round in circles. The Chat assistant was useless but I eventually persuaded it to give me an agent. After ten minutes the agent (Moses) said he had limited access to my account info so couldn't help me, and just cut me off. I fought my way back to another agent (I****a) who sounded promising and offered to cut my bill. After 30 minutes of idle chat she came up with an offer of $55!
I eventually found out that you can't have Now if you already subscribe for another service, so you have to cancel that, then wait a few days (without any internet) for the Now equipment to arrive.
I have scheduled an appointment at the Rolling Acres store and am hoping that they may have the equipment there so I can switch without interruption. Judging from the fact that the earliest available appointment is next Friday I think there must be a lot of people who have just had a rate increase and want to renegotiate.
Comcast never fails to disappoint with its lack of appreciation of its customers - I am "Platinum" but I suspect that's just to boost my ego as I don't see any benefits from having been with them for ten years. Sadly, no other choice in this neck of the woods.
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I don't know what "NOW" is. How do you get internet so cheaply? I would not complain if I had your bill. I recently went over my data allotment and also went to the store on 441. I asked why I am using more data when I live alone and haven't changed anything. I was told that if I stream, the streaming is getting better HD or something so I am using more data. Not being tech smart, I accepted this explanation. They adjusted my bill and gave me unlimited data, but it's certainly not as low as yours.