Quote:
Originally Posted by DALEPQ
Absolutely truthful about this experience!!
Two couples went to Mallory on Wed. evening 3/5/25, for Pizzas.
I had a promo coupon for a "BOGO" offer showing "Valid 1/24/25", no expiration date.
Showed the coupon to the waitress in advance of ordering, she was very nice, said it should work just fine. Ordered, and got two fine pizzas.
Proceeded to pay with C.C. and coupon, waitress proceed with no problems.
The a few minutes later a male who said he was a manager, came to our table waving
the coupon, in an extremely loud voice said the coupon was not valid, and that I was trying to scam them. I was shocked at his attitude. I tried to ask a question as to why
it was not valid, as there was no expiration date anywhere. He just continued to virtually scream at me, with the entire dining area looking to see what was happening. He was right in my face, I told him to leave as I'll pay for everything.
He finally left in a "Huff", then a number of nearby dinners expressed absolute
shock to me that this took place.
Upon leaving I stopped by the registration desk to ask what his name was as he had no name badge. She turned away and went to get him. As I saw him coming he growled very loudly "What do you want now?" I said I don't want to talk to him, just
what his name was. His reply " we don't need people like you dinning here" I said
fine will never come back but what is your name, "he again exploded extremely yelling "I should smack you right in your face". My reply was "your an *******, I am leaving", (people in the waiting area were shocked). I went out the door with him following me outside, screaming obscenities at me, I continued to leave.
Comment: This is absolutely what took place witnessed by my wife and the other couple with us.
Unbelievable that Mallory would have a person like this function as a manager.
All this over a simple misunderstanding of the valid date on a promo coupon.
Needless to say never going back to Mallory again.
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I got that coupon in an email and it was clear it was for that day only. I do remember this clearly because we love the pizza at Mallory and that was a heck of a deal. We jumped in the golf cart and came over for pizza. Our server was aware of the one day only promotion so I’m surprised OP’s server was ready to accept it.
Regarding the manager’s behavior, he sounds mentally unstable. There would be no circumstance I can think of where this behavior would be acceptable.