I am not a regular Chewy customer, but my dog's veterinarian referred me there with a heartworm prescription to try something new since it is a challenge getting my dog to take his Heartgard chewable medication every month. I had a question about all my options, and which flavor do most dogs prefer. The Chewy customer service rep transferred me to their on-staff veterinarian who answered my question and then shipped me one "sample" pill so that I could try it on my picky eater. She also waived the shipping charge that is customary for orders under a certain dollar amount (I think $49). All in all it was a great experience, but it was NOT an emergency. I still had a few months of Heartgard left and the good news is that Mr. Picky likes the chewable alternative to Heartgard that the Chewy veterinarian suggested.
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