An awful time with Groome picking us up at home. They texted and said they would be there at 7:50 and as of 830. They were not there. Our neighbors gratefully took us to Brownwood. I contacted groom and was on the phone for 20 minutes without any contact. Then I wrote them an email which said they would reply to me within 24 to 48 hours. Didn’t happen. I called again and talked with a representative for about 20 minutes. She would not put me in touch with the manager. After getting all of my information, she said that I would get the $10 back and a manager would call me that happened in May as of now I still have not heard from them, did not receive my refund and did not receive receive a call from the manager. It is only $10 but waiting for an hour for them to arrive and then not having them come was very stressful. I would not use them again for personal pick up.
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