A long read, but I copy/paste the entries on Mark C.'s Nextdoor post. Just to show our TOTV folks their overbilling practices are typical of this firm. Awful. Be informed and aware!
-------------------------------------------------
Mark C.
Hawkins
·
8 hr ago
·
I'm a 77year old recent widow My daughter was here to help me out the outlet in the floor would only work on the front plug It's been extremely hard on me since I lost my husband
My daughter searched for someone to come out and fix the issue she found Frank Gay who advertised a $39 diagnosis fee They sent Trent out to fix the problem Right away he knew it was just a switch on the wall that needed to be flipped that I did not know about He then proceeded to tell my daughter it was a level 2 diagnosis and would be $357.00 instead of the advertised $39 diagnosis I then got a survey by email and of course gave them a not so good rating I got an email from them asking me to call a number that does not work to see if they could do something to satisfy me and they wanted nothing less than a 5 Star rating Tried several attempts before calling their main number and requesting a service manager to call Mike Tinsley is supposedly their service manager No one will return our calls This guy runs the biggest scam going Frank Gay is set up only to take advantage of people Especially the elderly and widows
Please stay away from these scam artists
... see more
25
Cindy French
7h
·
The Village of St. Johns
sorry this happened to you. i have heard that about that company.
Reply
Share
Carlos Rodriguez
7h
·
Leesburg West
I also am sorry to hear this happened to you it really burns me up when l hear of the elderly being taken advantage of if in the future you need any work performed or in someway l can be of assistance please don’t hesitate to call or text me l do handyman work as well as soft wash and a variety of light maintenance jobs let me know whatever l can help you with
Reply
Share
2
Yvonne Glover
6h
·
Legacy of Leesburg
I have heard so many bad reports about Frank Gay Company that we have stayed away from them as I believe they are shiestas!
Reply
Share
6
Leesa Swan
2h
·
Dunedin East
NEVER EVER USE FRANK GAY! Nothing but bad news, neighbor they wanted $1k+ for a total home rewire she said no. Called Lenhart I believe and problem was fixed for under a $100 and they now have a lifelong customer.
Reply
Share
8
Karen Grasso
15m
·
Allaire Loopers
Leesa
we use Lenhart as well
Reply
Share
Michael McCollam
1h
·
The Villages
Thanks for sharing that. I've heard nothing but BAD things about Frank Gay. The problem you experienced didn't even involve any work! No way should it have been any more than the $39 diagnosis fee. Good luck as you go on.
Reply
Share
6
Stephen K.
1h
·
Village of Richmond
File a compliant with Seniors vs Crime
Seniors vs Crime in The Villages
Seniors Vs Crime
·
7
501 State Road 44
Reply
Share
10
Marge Lewis
45m
·
The Village of Marsh Bend
Stephen
, they also have an office in Brownwood next to the ticket office
Reply
Share
alden lee
1h
·
Highland Lakes
I had almost the same problem but I managed to talk to a great customer service woman and got my money back.....
Reply
Share
Joseph P.
1h
·
Citrus Grove
How does the owner of this company live with himself?
Nothing but bad stories about them.
Special place in Hell for Mr Gay.
Reply
Share
5
Gary Augustine
1h
·
Hillsborough Pioneers
They advertise on wvlg
Reply
Share
Jim Drake
1h
·
Village of Winifred
You were ripped off. What does a recent widow matter in this situation. Frank gay warning have been posted here many times.
Reply
Share
Barry Rogers
1h
·
Village of Fenney
Sorry to hear what you have been through. So many bad posts, stories, and comments about Frank Gay. So many dissatisfied customers!
Reply
Share
2
Martin Lopez
1h
·
Soaring Eagle North
CROOKED & DISGUSTING
Reply
Share
Serg L.
53m
·
Village of DeLuna
Report them to the BBB.
Reply
Share
1
Stanley Cohen
47m
·
Reading Rd
You learned the hard way. He is a scam artist and has many claims against him. Report it to Seniors vs. Crime.
Reply
Share
Marge Lewis
47m
·
The Village of Marsh Bend
Senior vs Crimes who works with the Attorney General's office has a ton of complaints against them. Call them & add your complaint to the list!
Reply
Share
Denise S.
44m
·
Perdido Villas
How did you pay them. If it were by credit card I would file a complaint with the credit card company. I believe it was fraud and before he did anything more than diagnose the problem he should have given you the amount. Definitely complain to Sr vs crime.
Reply
Share
1
Donna Steffey
42m
·
The Village of St. Johns
I’m sorry to hear you had that experience. We just had Frank Gay out yesterday. Josh, our service person, was friendly and professional and took care of our electrical problem in the least expensive way possible.
I would continue to try and communicate with them.
Reply
Share
David Byrnes
41m
·
Osceola Hills North
That’s horrible! Scam against all us older people ! Attorney General should look into this scammer!
Reply
Share
linda Pleim
30m
·
The Village of Monarch Grove
I’ve heard about this no good company over and over again. Always go by recommendations. Just ask online. You will get good people.
Reply
Share
Pat Gerrity
18m
·
The Village of Marsh Bend
They do have a horrible reputation. Thanks for the information. Will definitely stay away
Reply
Share
Christine Maldonado
15m · Edited
·
Plantation At Leesburg
Frank Gay services are horrendous. Write a horrible Google review as I did. I can guarantee someone will contact you and demand your money back other than the $39 diagnostic fee.
Frank Gay Services
·
135
320 U.S. 441
Reply
Share
Jeff Tongue
9m · Edited
·
Village of Winifred
This is terrible ! It's too often that seniors get taken advantage of. Please ask friends and neighbors for assistance/help. There's a lot of "smarts" and talent in that Villages that would be happy to help/give advice.
Reply
Share
Rochelle Schwartz
4m
·
Pine Ridge
I’m so sorry to hear what you went through. Taking such advantage. Grateful you shared so we know who NOT TO CALL!!!!!
Reply
Share