[mraines]

Originally Posted by JerryLBell

This past January, my garage door opener stopped opening the garage door. I checked for recommendations and heard good things about ASAP Garage Door and Services. I did a Google search and thought I'd contacted them. I didn't realize that I'd contacted Garage Door ASAP instead, which is an entirely different company. Garage Door ASAP came out and replaced the springs, which apparently had failed. The garage door worked and things seemed good, even if their prices were kind of high.

It's now eight months later and the garage door stopped opening the garage door again. I couldn't find the receipt or any stickers or cards or anything from Garage Door ASAP so I Google again and this time I mistakenly got ASAP Garage Door and Services instead. Their guy came out, pointed out that they were a different company but looked at things anyway as he was going to have to charge me a service call just for coming out. He pointed out that Garage Door ASAP had installed two different springs (there are two in the system and they would normally match) and that neither was strong enough for my heavier door (heavier because it is insulated and has 7 hurricane cross-bars instead of the normal 4). He said that he could replace them with matching, proper level springs while he was there but it would cost several hundred dollars. Interestingly enough, his price was about 40% lower than Garage Door ASAPs. I did a Better Business Bureau search on Garage Door ASAP and found they have a rating of "F". I decided to no longer deal with Garage Door ASAP and ASAP Garage Door and Services go ahead and put in new (and proper) springs.

If you need to replace your garage door springs (or opener or both), make sure that you don't confuse ASAP Garage Door and Services with Garage Door ASAP. The guy from ASAP Garage Door and Services says they've been in business for 20+ years and there are apparently a couple of garage door companies, including Garage Door ASAP, that have opened and used confusingly similar names.

I have used Discount Garage Doors, now Duke's, and have been satisfied withthem.