[KathieI]

Sadly, I hate posting negative things like this.... but I also had a problem with Jeff yet I think I praised him when the work was initially done.
He planted about 8 hibiscus trees around my house for me. I requested extra bracing because I live in a wind tunnel area of Heavenly Hadley. In only a couple of days, one tree when down and I called him and by the late evening, and a couple of reminder calls, he sent someone to brace the tree properly. A few days later, another tree went down, and I called him, emailed him, PM'd him, and he never came to do anything about it. After a month, my friendly Handieman (Handie, from TOTV) came out and braced it for me the way it should have been done in the first place. Before Handie did the job, Jeff pm'd me that he wasn't ignoring me but he was busy and promised to be out the following week -- needless to say, he never showed up.

I find this totally unprofessional and unforgivable and have no clue how people can think they can stay in business and treat us customers this way. Jeff, if your reading this, you know I'm in the right....I was very disappointed in you behavior.

I have since hired a very nice man, who shows up on time, on budget, no pressure and does a very good job. He is returning this week for the 2nd phase of my job. He had to pull out every one of the hibiscus trees as they all died in the freeze, I don't blame Jeff for this, but he should have made me aware that they were so vulnerable.