I've run across many who express considerable dissatisfaction with Comcast, but I'll quickly relate my very recent experience just this past weekend, 8/7-8/8/10) with them:
Came home from a week away, found my computer unable to access the internet. After an hour or so on the 'phone with a Geek Squad member, he recommended calling Comcast, first, because he suspected a modem problem.
I called Comcast mid-day on Sunday, and within less than 15 minutes it was determined that my modem was, indeed, the problem. We set up a house call from a technician on Monday, between 4pm and 7pm.
The tech arrived at 4:45pm, again diagnosed that the modem was bad, replaced it and was gone by 5:15pm.
While I was, of course, quite frustrated at the delay, you must acknowledge that in these days that's pretty good service!
I've used Comcast for just over five years and have never had the slightest problem or concern with them!
SWR
