We have used PTL for 3 years for all our lawn service and maintenance,they also do my inside and outside pest control. Anytime we have had a concern they have been very prompt in returning our calls and have always been polite and very efficient at taking care of any problems.
Sorry you had this bad experience and I hope it is just an isolated case. We have also had problems with various service providers but so far PTL has done a great job.
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My goal in life is to be as good of a person as my dog already thinks I am. 
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