Quote:
Originally Posted by Talk Host
On the flip side of the coin, I can tell you that we have had the most exasperating experience with auto repair and sales at Sullivan Cadillac in Ocala, that we have ever had.
The story is a mile long but in the end we were so frustrated that we traded the car in on a completely different brand at a different dealership.
It did provide me, though, with the opportunity to use one of my favorite "ad lib" lines. After writing a letter to Cadillac customer service, I got a call from the corporate headquarters. The lady apologized and said, "Is there anything we can do to get you back into the "Cadillac Family." I replied, "I am not part of the Cadillac Family. You don't treat family members the way we were treated."
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flip the coin again and i use sullivan across the driveway at the gmc/buick dealership and couldnt be happier with the service ive received