Some of us can read better than others -- I'm in the "others" category (sorry). It does say 2 days. John may be a little impatient, but how hard is it to send an email acknowledging receipt and that the problem will be looked at ASAP? Seems like a small thing to do with a big return in PR. Regardless, Cody's dropped the ball and I still think John has legitimate complaints and it's not just a post to denigrate Cody's.
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Army/embassy brat - traveled too much to mention
Moved here from SF Bay Area (East Bay)
"There are only two ways to live your life: One is as though nothing is a miracle; the other is as though everything is a miracle." Albert Einstein
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