[redwitch]

Bogie, I think this is one of those instances where HQ might actually be better than the manager -- it is HQ that dictates the quality, tells from whom to purchase, delivers to the restaurants, etc. The manager has little control over that quality of the meat and that seems to be the biggest issue here. Cody's knew they were doing a special, probably brought in the meat -- HQ should be made well aware that their product fell short. (Personally, though, I would have talked to the manager and actually sent the steak back and asked them to try again. If the second steak was also of poor quality, then I would be contacting HQ. I like my steak MR, not medium or well done on one end and raw at the other. YUCK!)