Starting such discussion here on Talk of The Villages is the right thing to do. John was kind enough to take time to tell his story publicly so that all of us will be aware the next time we go to that restaurant.
Cody's is part of a big corporation. Big corporations have a tendency to not be responsive to customer complaints, or they offer lip service and do nothing to correct the situation. Does anybody think that talking to a manager would have resulted in bigger steaks being served? Does anybody think that their corporate office really cares about John's email.
Talk of The Villages provides its members some muscle in dealing with the giants that they don't have otherwise. More attention will be paid to this issue because of John's proper posting than if he had said nothing or even talked to a manager.
It is the intention of this forum to provide its members with a powerful sounding board to help shape public opinion. (POWER OF THE PRESS?)
Some people are more assertive than others. Some people actually enjoy confrontation with a person in authority. Others aren't so eager to confront. They need somebody they can count on to help them. That's Talk of The Villages.