[ARedheadedMermaid]

Last Saturday, I took my Mom to have burgers at the Glenview Country Club. We were seated promptly, our waitress arrived shortly after that and took our order. The table next to us complained about 2 burgers being over cooked so she took them back. About 15 mins later she returned with that tables 2 new burgers and our ice teas. She then took another table's order and left. About 20 mins later she went to chat with those customers and told us our meal would be out shortly, that there had been a huge party and that was slowing down orders. If that were true, how is it that another table who had a different waitress, who had ordered after us got their burgers??? She left the area again, came back and again said it would be out soon...the table she had taken their order from after us now got their food-burgers and additional drinks, we still hadn't gotten a refill or even asked if we wanted anything. When I asked her how it was that table received their order before us she said, "I put both your orders in at the same time" since we arrived 20 minutes before they did that didn't seem right...but not once did she apologize for the slow service or her error in not placing our order on time. Finally, after 50 minutes our food came and while it was hot, that's all I can say that was good about it. After paying the check, I walked to the front and requested the opportunity to speak to the manager.

A man in an apron said I could speak with him, although he never identified who he was...he made excuses for everything, stated that may be it was a temperature issue with ours-we ordered Medium which is the rarest you can order there, told us "What did we expect coming to a promotional luncheon?" Never once apologized and dismissed me by sarcastically saying have a nice day.