Is anyone else having a problem with Bates Lawn Service. They were not doing my lawn as scheduled and now the service manager is too busy to discuss the refund of unused payments. Are they short of people? Management problems? If anyone knows anything please respond....
Just talked to Marty and he said that even though I feel that I did not receive a service in January, nor did my neighbor, that they did do the service. They did not leave an invoice at my door in January nor did they leave a sign on the lawn. Same for the neighbor. He said they don't have to put a sign in the lawn or leave an invoice. He said that's optional or someone could have taken the sign?? Who would want a Bates sign enough to steal one? He said that if I want to cancel and get a refund that I should write a letter, he didn't know where or to whom, but write a letter cancelling the service. I told him I would write a letter and copy the BBB.
I've gone with Scott's. They were doing it before and have always been reliable and very professional.