[Oren L Miller]

The Panera in SS is much better managed than the one at LSL in my humble opinion. The one in LSL is managed poorly. They are usually out of the good bagels by 9 AM every day. I have tried at least 10 times to buy a loaf of sourdough bread and never been successful. I talked to a person in charge there and they said they deliberatly try to run out of everything so they don't have to waste anything. I have run a business in my life. The goal was to have product (make a profit) to sell to customers. If I sold enough a little waste was acceptable. To never have any is riduculous. The clerks at LSL will stand and have personal conversations and not even break up a conversation to wait on customers. The staff needs to be motivated. They are not. The staff needs to understand that they are in a customer service business but they do not care. On a 1 - 10 rating I would give that operation a 1. There is a lot more money to be made there. Obviously they don't care.