I don't think this is a thread about Panera.... This is a thread about Panera LSL. I think pretty much everyone loves Panera and yes, Panera LSL has their moments of getting it right. But if your go in there time after time (which we do BECAUSE we love Panera) and they are out of their product.... there just might be a problem.
An example of the employees not paying attention.... Hubby and I walked in there one morning for breakfast. I ordered what I wanted with hubby standing next to me, she took my order told my husband what the charge was and didn't take his order. Before he could say anything.... she went on to the next person in line!
I think it's great for the people who got the "free" pastries, but for the person "trying" to order a sandwich that comes on sourdough bread and they are out of sourdough bread at lunch.... I think they may have a problem.