[skyguy79]

Originally Posted by keithwand

I have heard from others that their weekly service charge is $20.50
They mailed me a letter that MY fee will be $22.50

Why because my house is a premiere and they think I'll pay more?
I have a basic 15X30 pool with sitting ledge and is 3.5 feet to 5 feet deep.
Others have larger and fancier pools and pay less? Doesn't seem fair.

PLUS they want to charge me to show me how to work the timers so my waterfall and sconces flow water. Seriously?

Yep I'll be calling them on it or getting someone else.

Any suggestions?

Did T&D install your pool and birdcage or was it by another installer as part of your purchase of your home through TV. That could make a difference if T&D gave a discount on service to those who made a direct purchase of their pool!

We just started the process of T&D installing a pool just slightly smaller than yours as well as the birdcage, but we haven't reach the stage yet of arranging for the weekly service. However, I figure that if we are charged the extra $2 for the service, the extra charge will in affect be covered for nearly 10 years by virtue of the pool discount they are giving us!

Anyway, hope you get either a price reduction or a good explaination for the difference when you talk with them!