We purchased 2 side tables and a sofa table January 2012, it is now September and as of now they have not corrected the damaged lower shelf. We came down every other month and after someone coming out to look at the shelf, next time a new shelf was ordered but was shipped, this time the shelf was brought to the house but the wrong shelf was delivered! In July we went to Direct showcase to pay and were ignored by the cashier. The called us to remind us we have an outstanding bill. Hubby agreed and relayed the above story. He told that person when we have the promised shelf we will pay. The person we have spoken with gave us a choice-- we can bring the sofa table back n they will order a new one but it will take as long as the shelf to come into the warehouse. The brand is Flexsteel. Thanks for allowing me to rant
Chris
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Chris
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