Brighthouse is not as great as everyone says. We don't have Brighthouse here, but did prior to moving here. Constant problems and they will not answer phones when there are problems.........they taketheir phones off line and you are left with busy signal. You can't leave messages with Brighthouse and if you do get through expect a minimum of 1/2 hour wait. Better have a cell phone if you have Brighthouse. We have Comcast here and haven't had many problems but at least if you do have to call them, if they can't answer right away, you push a button for a call back and you don't lose your place in line. They have always called back rather promptly. Better than sitting on hold forever like with Brighthouse.
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