[Brighthouse Cable Paul]

Originally Posted by Count'n the days

Is anyone else having problems with their Bright House cable? We also can't reach them by our land line or cell phone to report it. Wondering if it's wide spread.

Yes, we had a software update go through last night and for whatever reason the update did not take like it was supposed to and knocked many boxes offline. We had engineers from our team as well as engineers from Cisco and Samsung working vigorously to solve the problem. It took much longer than we would have liked, but all said and done the TVs affected were down roughly half a day. This is the first time in the 3 years I have been with the company that I have ever seen an issue like this. Nothing is perfect, but I would but our services up dollar for dollar against anything else out there.

As far as the phones...... There were several hundred thousand boxes that may have been affected by this update. As you can imagine when we are not expecting something like this and all 100,000+ try to call and report issues, it tends to wreak havoc on our phone system. There was however a bulletin posted on our website explaining both issues and how we were working to resolve the problem. I myself probably returned 115 calls and emails for my customers. Do any of these other providers have a personalized contact you can call to receive help????? Just something to think about.

To all affected, I sincerely apologize. I know how inconvenient it can be. The boxes in my own home were affected and trust me, my 8 month old was not happy to miss Disney JR. This is something that has never happened before and hopefully never happens again. However, one 1/2 day hiccup in the year in and half we've been in The Villages is not too bad. Again, we'd like no problems ever, but last I checked, no one is perfect.

Thanks to all that called and were understanding during this catastrophe. I appreciate all the continued support.