You can fix it yourself .Down load ccleaner its free clean your c drive and then clean your registry. I use the free Avast for virus it to can clean your computer. Then get rid of all the files you have pictures slow you way down put then on a flash drive. Down load speedtest.net and just how fast your your isp is. The above will improve your computer to a point. If your download speed is slow not much you can do. I dont keep any thing on my computer I put all on a stick.
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