Quote:
Originally Posted by Warren Kiefer
Everytime I get poor service or when I think I have been ripped off, I tell as many people as possible. Going to their office etc., might get you some immediate satisfaction but the company will continue to apply their practices to others. Getting into their pockets and loss of business gets their attention more quickly than anything. In the Villages, the worse thing to happen to a business is for their reputation to be questioned. Your posting was exactly the right thing to do !!!!! I cannot imagine any service man charging a customer for his time to come to the work site. PIKE ELECTRIC, I don't plan to call upon you anytime soon.
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I don't think the OP was giving clear enough information to make that decision never to use Pikes. First, did he get an estimate from them before the work was done? Second, did he get quotes from others? Third, he said he "understood" they charge by the hour. I never understood that when we had them do a job for us. We were given a total estimate for the job, and used it for comparison with others, and they were competitive. (Plus the OP said they were satisfied with the work.) No estimate? Good work? Did he just call them and tell them to come out and do the job?
We need to know more details before we go about slamming Pikes or deciding not to use them. For all we know, they ALL factor in travel time in their costs.